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Customer Service
- Shipping & Delivery
- We offer shipping through UPS, FedEx, and the USPS, from standard speeds to overnight. We try to get orders out the next day after they're placed, and we can always accomodate anyone with a special request on shipping needs. During the busy season, from October-January, please allow 2-3 business days for processing of all orders, though once again please contact us with special requests. Many orders will be shipped sooner, but please order early to be on the safe side! All orders are guaranteed to be properly shipped and arrive in perfect condition
- * Note, International orders do not qualify for any free shipping deals as this is simply too expensive for us!
- Privacy & Security
- We value your privacy here at YourFleece. We will never sell your information to any third parties, and your information will only be used to convey your order info, or to send you e-mails at your request.
We use industry standard SSL encryption to make sure your credit card data is safe. Additionally, we do not ever see your credit card information and therefore it is not stored on file here. Your order is processed online by a secure PayPal server and never sent to us. - Returns & Replacements
- Unsatisfied with your order? All products are eligible for replacement or a refund within 30 days of the placement of the order. Please let us know how we can help as your satisfaction is our number one priority!.
- Contact Us
- Reach us on our contact page or at contact@yourfleece.com. We are sure we will be able to answer any question promptly and thoroughly!
